Communication 2.0: How AI is Shaping the Future

Communication is a crucial aspect of any organization. It is essential to have clear, reliable, effective, and round-the-clock communication options, especially for customer-related services.

Customers seek quick and clear communication and faster responses to their queries. Customer support teams are typically the first point of contact for issues, queries, feedback, etc. These teams often encounter repeated questions from customers. Additionally, many features can be accessed online, but customers may reach out to support teams because they are either uncomfortable with the online option, unaware of it, or because the online option is not working.

Many such queries can be handled without human intervention. Frequently asked questions (FAQs), help pages with easy and accessible navigation links, FAQ-based chatbots, and other options have been implemented to reduce human involvement.

AI provides numerous options and features to enhance communication, including AI-based chatbots, automated voice assistants, automated email assistants, automated ticket creation, automated notifications, messaging, and more. These tools enhance and streamline the customer experience.

AI-based tools can be utilized by multiple industries, such as healthcare, retail, banking, hospitality, etc. These tools elevate the customer experience with seamless, fast, and accurate handling of queries, often without the need for human intervention.

Advantages:

1. Enhanced Customer Experience: Customers do not have to wait endlessly for someone to pick up the call, nor do they have to explain their issue multiple times. This leads to better service and an enhanced customer experience.
2. Cost Benefits: AI-based chatbots and tools, once trained and deployed, save costs by reducing the need for a large human workforce. Chatbots can work around the clock without breaks.
3. Improved Efficiency: AI-based chatbots and tools provide consistent and efficient results 24/7.
4. Removing the Language Barrier: With natural language processing, language is no longer a barrier. AI-based chatbots and tools can communicate in multiple languages.
5. Social Media Integration: AI tools integrated with social media allow customers multiple options to connect with companies.
6. Increased Bandwidth for Human Taskforce: AI tools handle redundant tasks, allowing human workers more bandwidth for other tasks.

Disadvantages:

1. Cost of Tools: AI tools come with costs, which can be upfront, subscription-based, or usage-based.
2. Maintenance: Maintaining these tools requires cost and expertise, including tracking vulnerabilities and performing updates.
3. Training the Tool: AI tools need to be trained before deployment. They can perform limited and specific tasks based on their training, unlike a human who can be versatile and adaptive.

Conclusion:

Synclovis Systems offers top-tier services, advancing AI to deliver cutting-edge applications and drive innovation forward. Our advanced chatbots and AI capabilities feature prominently in our innovative service offerings.